FREE WORLDWIDE DELIVERIES ON ORDERS OVER 100€
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Delivery and payment

shipping

Shipping

Orders over € 50 are sent free of charge within Germany

Within Germany € 7.90
Great Britain (except Channel Islands): € 9.50
Countries in zone 1 listed below € 11.50
Countries in zone 2 listed below € 14.50

Countries in zone 3 listed below € 31.50
Countries in zone 4 listed below € 33.00



Zone 1:
Belgium, Denmark (including Faroe Islands, Greenland), Estonia, Finland (except Aland Islands), France (except overseas territories and departments), Greece (except Mount Athos), Ireland, Italy (except Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except non-European areas), Austria, Poland, Portugal, San Marino, Sweden, Spain (except Ceuta and Melilla), Czech Republic, Hungary, Cyprus (except northern part)

Zone 2:
Andorra, Liechtenstein, Norway, Switzerland

Zone 3:
Belarus, Gibraltar (Great Britain), Iceland, Croatia, Russian Federation, Turkey

Zone 4:
Egypt, Albania, Argentina, Australia, Brazil, Chile, China, Costa Rica, Hong Kong, India, Israel, Japan, Jordan, Canada, Qatar, Colombia, Malaysia, Mexico, New Zealand, Oman, Saudi Arabia, Singapore, South Africa, South Korea , United Arab Emirates, United States of America


Delivery times

Unless otherwise specified in the respective offer, the goods are delivered domestically (Germany) within 14 days, in the case of deliveries abroad within 14 days of the conclusion of the contract (if advance payment has been agreed after the time of your payment instruction). Please note that there will be no deliveries on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made a different agreement with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

Germany - Standard delivery time within 3 working days with DPD or DHL
Western Europe - Standard delivery time within 4 working days with DPD or DHL
Eastern Europe - Standard delivery time within 7-15 working days with DPD or DHL
Worldwide - standard delivery time within 15 working days with DPD or DHL


Customs & Customs Clearance Charges

For deliveries outside the European Community, the buyer must pay the customs clearance costs himself. Any customs and import costs will be charged once the shipment reaches the destination country. These costs must be paid by the recipient of the package.

We have no control over these costs and we cannot predict how much they will be. Since the customs regulations vary greatly from country to country, we recommend that you obtain more information from your local customs office.


privacy



Your privacy and security are extremely important to us. That is why this website has SSL encryption in areas where we ask you for personal information and payment details and in your account overview. You can recognize this security level by the abbreviation HTTPS and a lock, which serve as a visual reference in the address line of your browser that you can trust.

Payment information is not stored on this page or in our database.

www.walkiddy.de and related websites all comply with the PCI specifications for data processing and storage. We at Symbol Textil will never pass on your data from our system to third parties, with the exception of data that is required by our payment service providers for a transaction.





Returns, complaints & exchanges



Our 30 day return guarantee

As long as the item is returned to us in its original packaging and unused within 30 days of receipt of the goods, you will receive a credit note for the amount paid for the product.
All you have to do to benefit from this offer is
(a) fill in the enclosed return slip, mark the item (s) that you want to return and add the date to sign it
(b) Return the item to us, postage paid, as received.
We reserve the right to refuse to take them back or not to issue a credit note for returned goods that have already been washed, worn or used, or for which labels or tags are missing.
Please keep the receipt of the return shipment carefully, as the risk of loss is borne by the sender until the goods arrive at our warehouse.
We ask for your understanding that underwear and swimwear are excluded from this 30-day return guarantee. Of course, all statutory provisions apply here.

Credit

If you make use of your right of withdrawal, we will refund youthe paid product price and, if applicable, the fees for standard shipping.
We will inform you about the reimbursement by email. Please note that all repayments are processed in the same way as the payment option you have chosen, whereby we can only carry out chargebacks to the identical credit or bank card.
Our 30-day return guarantee applies in addition to all existing rights of the cancellation policy or the right of cancellation.

claim

If you think that a product was faulty or incorrectly delivered, please send us an email with the information:
(a) Name, address and - if available - invoice number
(b) Mention of the article (s) (if possible with color and article number) that you would like to complain about
(c) the reason for the complaint.
We will contact you directly and find an individual solution for you.
If the complaint is justified, you will receive a credit note within 5 working days, including the shipping costs incurred. We will notify you of the reimbursement by e-mail. Please note that all repayments are processed in the same way as the payment option you have chosen, whereby we can only carry out chargebacks to the identical credit or bank card.
We would like to expressly point out that you have the right to the delivery of faultless goods in accordance with the statutory provisions. Our rules for handling complaints do not limit these rights in any way.

exchange

Unfortunately, for organizational reasons, it is not possible for us to process an exchange at the moment. So if you want to exchange an item, we would kindly ask you to observe the guidelines for returns and we will issue a refund as soon as possible so that you can order the item in a different size. Thank you for your collaboration.



Order



In order to order via our website, you have to register beforehand. You can view your previous orders, enter alternative delivery addresses or change your email settings.



Payment, prices & special offers



On this website you can either pay with PayPal or with major credit cards. In the future we will be adding more payment options in order to be able to offer you an even wider range of payment options. All prices already include VAT. If you are also shown additional taxes at checkout, these are the taxes that were already included in the previously displayed product price. Shipping costs are always taxable and the stated shipping costs already include taxes.

Special promotions on this website are always linked to a certain period of time and / or a code. However, we will inform you every time on this page and in the terms and conditions of exactly which promotions are currently in progress and how you can use them.



Update account Information



As a customer, you can change your account information at any time by logging into your account. However, the delivery address for an order cannot be changed after the order has been placed, not even in the account settings.

Accepted payment options

- Prepayment by bank transfer
- Payment with credit card
- Payment by PayPal

More details on payment

If you pay by credit card, your credit card account will be charged when the goods are dispatched.

If you have any questions, you will find our contact details in the imprint.