Returns

If you would like to return items, please tick the relevant items on the form and enclose this return form in the package. All items should be returned in their original packaging and in the same condition in which you received them. Of course, you can open the plastic bags and try the items on – just be careful not to damage or dirty them.
•⁠ ⁠If a return label is included and you use it, €3.50 will be deducted from the refund for returns within Germany and €5.95 for international returns. The customer is responsible for all applicable customs fees for international returns.
•⁠ ⁠If your purchase was part of a promotion and the return brings the total purchase amount below the promotional amount, the shipping fee will be deducted from the refund.
•⁠ ⁠If your order does not include a pre-printed return label, please mail the items to the address below. For more information about our returns policy, please visit our website or contact our customer service.
If you would like to exchange the items, e.g. B. for a different size, you should place a new order in our online shop. This ensures fast delivery and avoids complications as your invoice matches the items received.

 

Note for returns:

- The order must be returned within 15 days of receipt.

- Damaged or worn items cannot be returned.

- Return the items in their original packaging with the label attached.

- Please enclose this completed return form.

- The corresponding amount will be refunded to you within 14 days of receipt of the return.

- For further information please contact us at: kunde@walkiddy.de